TERMS & CONDITIONS

  • 1. Booking, Payment and Activity Execution
  • 2. Cancellation, Refund and No-Show Policy
  • 3. Required Documentation
  • 4. Weather Conditions
  • 5. Customer Responsibility
  • 6. Vehicle Damage
  • 7. Company Liability
  • 8. Safety Equipment
  • 9. Minimum Age and Weight Limits
  • 10. General Safety Rules
  • 11. Custom Tours on Alternative Routes
  • 12. Opening Hours and Booking Schedule
  • 13. Accidents and Injuries
  • 14. Data Protection and Privacy
  • 15. Modifications to Terms and Conditions

1. Booking, Payment and Activity Execution

All tours must be booked in advance through our official website or authorized partners. During the booking process, the customer must provide complete and accurate information. Payment must be completed before the activity begins using the available payment methods. Prices depend on the selected tour type, number of participants, and any optional extras. Once payment is received, a booking confirmation will be issued with the meeting point, schedule, and check-in instructions.
Participants must arrive at least 30 minutes before the scheduled departure with a valid ID and driving licence.

2. Cancellation, Refund and No-Show Policy

Cancellations made up to 24 hours before the activity date are free of charge. For cancellations made less than 24 hours before the activity or for no-shows, no refund will be provided.
In case of bad weather or unforeseen circumstances preventing the tour, we reserve the right to cancel or postpone. In that case, customers may reschedule or receive a full refund.
The tour is confirmed only after full payment or deposit. Early return of the vehicle does not entitle the participant to a refund.

3. Required Documentation

Before starting the tour, each participant must present a valid ID and a driving licence (category A or B). Failure to present these documents will result in exclusion from the activity with no refund.

4. Weather Conditions

Safety is our priority. In case of bad weather or conditions that may compromise safety, the company reserves the right to cancel or postpone the activity. If the tour cannot be carried out, customers may reschedule or receive a full refund.
We are not responsible for additional expenses (travel, accommodation, etc.) caused by changes due to weather conditions.

5. Customer Responsibility

Participants must follow all instructions given by the guide, use the equipment properly, and inform the staff of any health condition that could affect participation.
Any personal or material damage resulting from misuse, reckless riding, or ignoring instructions is the participant’s responsibility.

6. Vehicle Damage

During the tour, each participant must handle the electric bike responsibly and follow all safety rules.
Any damage caused by a fall, misuse, negligence, or failure to follow instructions is the customer’s responsibility.
The parts included (but not limited to) are:

  • Brake levers

  • Handlebar, clamps, and grips

  • Display / control unit

  • Front and rear lights

  • License plate

  • Plastic body panels

  • Wiring and minor electrical or mechanical components

A Damage Insurance option is available covering up to € 500 in eligible repair costs.
Damage exceeding this amount or caused by reckless behaviour (racing, stunts, intentional misuse) is not covered and will be charged to the customer.

7. Company Liability

The company provides services with high safety and quality standards but cannot be held responsible for personal or material damage unless caused by proven company negligence. Participants must always follow the instructor’s directions to ensure safety for themselves and others.

8. Safety Equipment

Wearing the provided safety equipment (helmet, gloves, and pads) is mandatory. Removing or modifying this equipment during the tour is prohibited.
The company reserves the right to deny participation to anyone who refuses to wear or use the safety gear correctly.

9. Minimum Age and Weight Limits

Minimum age: 16 years with a valid driving licence. Riders under 18 must present a signed parental or guardian consent form before the activity.
Maximum weight per rider: 120 kg.
Participation is subject to compliance with these requirements.

10. General Safety Rules

Participants must be in good health, inform the staff of any conditions that could affect performance, and avoid alcohol or substances before or during the activity.
Instructions from the guide must be followed at all times. Reckless or unsafe behaviour may result in immediate termination of the activity without refund.

11. Custom Tours on Alternative Routes

Private or customized tours on different routes are available upon request.
You must send an email at least 7 days in advance to request the necessary permits (email: [insert contact email]).
Please include preferred date/time, number of participants, experience level, and desired area.
Permits are not guaranteed and may involve processing time and extra fees. Final confirmation will be given only after approval by local authorities and weather/safety verification.

12. Opening Hours and Booking Schedule

On-site activity hours:

  • Monday – Friday: 10:00 – 18:00

  • Saturday: 14:00 – 18:00

  • Sunday: Closed

Phone / WhatsApp bookings: available daily until 21:00
Online bookings: available 24 hours a day, always updated in real time.

13. Accidents and Injuries

Although Ebike Adventure Tenerife maintains high safety standards, participation in outdoor off-road activities involves inherent risks.

  • Minor injuries such as bruises, scratches or muscle strain may occur despite precautionary measures.

  • In case of accident or injury, the guide will provide first aid and contact emergency services if necessary.

  • The company’s liability is limited to the scope of its insurance coverage.

  • Medical or hospital expenses not covered by our insurance are the participant’s responsibility.
    By joining the activity, each participant acknowledges and accepts these risks.

14. Data Protection and Privacy

Personal information collected during booking is used exclusively for service management, safety, and communication purposes.
Ebike Adventure Tenerife complies with current EU data protection regulations (GDPR).
No personal data will be shared with third parties, except when required by law or for insurance and safety reasons.
Participants may request deletion or modification of their data at any time by contacting the company.

15. Modifications to Terms and Conditions

Ebike Adventure Tenerife reserves the right to modify these Terms and Conditions at any time without prior notice. Updates take effect immediately upon publication on the website.
Continued use of our services after such modifications constitutes acceptance of the new Terms and Conditions.